Emergency Support Services for Student Travel Abroad

USC Student Travel Abroad International SOS

Emergency Support Services for Student Travel Abroad

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Emergency Support Services for Student Travel Abroad

To keep you safe and healthy while you are traveling or on assignment outside your home country, USC partners with International SOS, the world’s leading medical and travel security services company through a membership program.

Call International SOS: +1 215 942 8226

Membership Number: 11BSGC000010

During an incident:

  1. Call the local equivalent of “911,” if appropriate. Review the U.S. State Department’s global “911” list.
  2. Contact International SOS by phone at +1 215 942 8226, or start a chat or phone call through the Assistance App.
  3. Students on faculty-led programs should always contact their faculty or staff member to alert them of the situation.

If you’re unsure whether local emergency services can be trusted or can provide adequate care, your first point of contact should be International SOS. I-SOS case managers will advise you on your situation and connect you with appropriate resources.

International SOS may alert USC to your call to confirm that you’re eligible under the University’s International SOS membership and enables us to provide further assistance if needed.

USC Emergency Contacts for Student Travel Abroad

USC Campus Support & Intervention
Phone: +1 213 740 0411

To get in touch with USC after regular business hours, contact:
USC Department of Public Safety
Phone: +1 213 740 4321

For programs run by partner institutions, or USC-organized programs that do not include on-site participation by USC employees (i.e. internships), it is expected that a campus-based Response Team will be convened to coordinate the University’s response to an emergency abroad. Even in instances when USC staff/faculty are located on-site, the severity of a crisis involving one or more USC programs abroad may necessitate the formation of a campus-based Response Team.

The Campus-Based Response to Overseas Crises can be found here.

International SOS Services

International SOS provides medical and travel security information and expertise before your trip and whilst abroad to help safeguard your personal health and security. So for instance, if you wish to find out what vaccinations you need for your trip to South Africa, if you lose your wallet and passport in New Delhi, or if you feel ill whilst in Prague, we strongly encourage you to reach out to International SOS.

Your membership includes the following services:

Medical Services

  • Emergency Evacuation
  • Medically-supervised repatriation
  • Companion ticket
  • Additional travel and accommodation arrangements after medical evacuation
  • Repatriation of mortal remains
  • Return home of minor children
  • Medical monitoring
  • Inpatient admission and identification of receiving physician
  • Emergency and routine medical advice
  • Pre-trip information on travel health issues
  • Medical and dental referrals
  • Outpatient referrals
  • Outpatient case management
  • Claims assistance
  • Outpatient medical expense guarantee and payment
  • Inpatient medical expense guarantee, cost review and payment
  • Dispatch of medication and medical supplies

Security Services

  • Urgent and non-urgent travel security assistance and advice by telephone
  • Daily online and email updates on the latest travel security developments
  • Special Advisory emails with advice in response to significant travel security incidents
  • Security and travel information on 220 countries and more than 330 cities
  • Access to security evacuation
  • Coordination of post-evacuation debriefs and counseling

Travel Services

  • Emergency message transmission
  • Translations and interpreters
  • Lost document advice
  • Ground transportation and accommodations for accompanying family members
  • Emergency personal cash advance

Your membership number: 11BSGC000010

USC Student Travel Abroad Access Your International SOS Portal

Access your International SOS Portal

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Access your International SOS Portal
USC Student Travel Abroad Log on to Your Member Zone

Log on to your Member Zone

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Log on to your Member Zone
USC Student Travel Abroad Call the Assistance Center

Call the Assistance Center

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Call the Assistance Center
USC Student Travel Abroad Download the APP

Download the App

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Download the App