Emergency Support Services
To keep you safe and healthy while you are traveling or on assignment outside your home country, USC partners with International SOS, the world’s leading medical and travel security services company through a membership program.
Call International SOS: +1 215 942 8226
Membership Number: 11BSGC000010
During an incident
- Call the local equivalent of “911,” if appropriate. Review the U.S. State Department’s global “911” list.
- Contact International SOS by phone at +1 215 942 8226, or start a chat or phone call through the Assistance App.
- Students on faculty-led programs should always contact their faculty or staff member to alert them of the situation.
If you’re unsure whether local emergency services can be trusted or can provide adequate care, your first point of contact should be International SOS. I-SOS case managers will advise you on your situation and connect you with appropriate resources.
International SOS may alert USC to your call to confirm that you’re eligible under the University’s International SOS membership and enables us to provide further assistance if needed.
USC Emergency Contacts for Student Travel Abroad
Support wherever you are in the world
For programs run by partner institutions, or USC-organized programs that do not include on-site participation by USC employees (i.e. internships), it is expected that a campus-based Response Team will be convened to coordinate the University’s response to an emergency abroad. Even in instances when USC staff/faculty are located on-site, the severity of a crisis involving one or more USC programs abroad may necessitate the formation of a campus-based Response Team.
The Campus-Based Response to Overseas Crises can be found here.
Imagine someone support you. 24/7, 365 days a year, wherever you are in the world, across 27 assistance centres. Staffed by 3,300 medical professionals. Supported by 73,000 accredited medical, security & logistics providers, speaking 90+ languages. Whether planning or on a trip, whatever the problem, wherever you are, we will be there for you. Comprehensive, up-to-date information. Across 220+ countries, with global risk ratings. We will go the extra mile, to provide local knowledge and expertise on a global scale.
Arrange media care
Am I safe?
Speak to a senior doctor in your language
Speak to a security specialist
Referral to a lawyer
Vaccination advice
Pre-trip safety planning
Help after an accident
Call us any time
International SOS Services
International SOS provides medical and travel security information and expertise before your trip and whilst abroad to help safeguard your personal health and security. So for instance, if you wish to find out what vaccinations you need for your trip to South Africa, if you lose your wallet and passport in New Delhi, or if you feel ill whilst in Prague, we strongly encourage you to reach out to International SOS.
Your membership includes the following services:
Medical Services
- Emergency Evacuation
- Medically-supervised repatriation
- Companion ticket
- Additional travel and accommodation arrangements after medical evacuation
- Repatriation of mortal remains
- Return home of minor children
- Medical monitoring
- Inpatient admission and identification of receiving physician
- Emergency and routine medical advice
- Pre-trip information on travel health issues
- Medical and dental referrals
- Outpatient referrals
- Outpatient case management
- Claims assistance
- Outpatient medical expense guarantee and payment
- Inpatient medical expense guarantee, cost review and payment
- Dispatch of medication and medical supplies
Security Services
- Urgent and non-urgent travel security assistance and advice by telephone
- Daily online and email updates on the latest travel security developments
- Special Advisory emails with advice in response to significant travel security incidents
- Security and travel information on 220 countries and more than 330 cities
- Access to security evacuation
- Coordination of post-evacuation debriefs and counseling
Travel Services
- Emergency message transmission
- Translations and interpreters
- Lost document advice
- Ground transportation and accommodations for accompanying family members
- Emergency personal cash advance
